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The Customer Success Migration Specialist will engage Verizon Reveal customers to facilitate their transition to MyGeotab, explaining benefits, managing contracts, and achieving activity targets through consistent communication.

The Customer Success Onboarding Specialist assists SMB customers with onboarding, implementing solutions, facilitating training, and ensuring positive customer experiences during their first 60 days.

The Customer Success Migration Specialist engages Verizon Reveal customers to transition them to the MyGeotab platform. Responsibilities include making outbound calls, explaining benefits, conducting demonstrations, and closing deals while maintaining a well-organized sales pipeline.

The Customer Success Onboarding Specialist delivers onboarding experiences for SMB customers, helping them implement solutions and achieve early value. Responsibilities include facilitating onboarding sessions, documenting objectives, monitoring progress, and providing customer support during the initial 60 days post-sale.

The Customer Success Migration Specialist is responsible for converting Verizon Reveal customers to MyGeotab by engaging them via phone, providing tailored proposals, overseeing contract processes, and maintaining up-to-date activity logs in Salesforce.

Manage and grow a portfolio of channel Partners across the North Central region to drive revenue. Enable Partners with training, demos, co-marketing, forecasts in Salesforce, RFP support, and regular business reviews. Use AI tools to generate insights and deliver presentations while collaborating cross-functionally to improve partner performance and product feedback.

Lead evaluation, selection, and implementation of AI-driven enterprise application solutions. Design, deploy, and maintain AI-powered automations and AIOps monitoring, build workflows with LLM APIs and serverless platforms, perform health checks and performance tuning, lead incident response and architectural reviews, mentor team members, and produce SOPs and technical documentation.

Lead evaluation, selection, implementation, and lifecycle management of enterprise applications with a focus on AI-driven automation and AIOps. Design and deploy LLM-based workflows, AI agents, observability and predictive monitoring, perform health checks and upgrades, troubleshoot cross-team incidents, define technical roadmaps, and mentor IT Applications team members while creating SOPs and documentation.

Provide technical support for Geotab hardware (GO devices) and MyGeotab platform, troubleshoot software and partner products, coordinate returns/exchanges, deliver product training, and resolve customer issues via phone, chat, and email while collaborating with internal teams in a 24/7 operational environment.

Provide technical support for Geotab hardware and software (GO devices, MyGeotab), diagnose and resolve connectivity and installation issues, manage returns/exchanges, deliver product training, collaborate with customers, partners, sales, and internal teams while maintaining data confidentiality in a 24/7 operational environment.