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As a Senior Customer Success Manager at impact.com, you will manage client relationships, provide platform training, handle escalations, and coordinate project management while utilizing your expertise in the digital marketing ecosystem.

Provide enterprise-level product support via chat, tickets, and Zoom; troubleshoot integrations, tracking, and data issues; document solutions; identify common customer challenges and collaborate cross-functionally to improve the platform.

Lead cross-functional, high-impact strategic initiatives and PMO activities for impact.com's Bets. Define scope, coordinate teams, set deadlines, align financial targets, optimize retention, collaborate with sales/marketing/product/FP&A, deliver analysis and execution plans, and support strategic planning and hiring for the Strategy team.

The Business Development Representative will engage with marketing leaders, educate prospects on Impact's technology, and create opportunities for the account executive team through various outreach methods.

The Senior Revenue Operations Analyst will manage strategic RevOps projects, optimize sales processes, and provide analysis of revenue activities to support growth initiatives.

Provide first-line support for impact.com's partnership platform via in-app chat and tickets: troubleshoot issues, replicate problems, assist with account setup and basic finance questions, escalate technical problems, collaborate across teams, participate in cross-functional improvements, and mentor teammates to improve customer experience and operational efficiency.

As Customer Success Director, you will enhance client relationships, manage service delivery, and drive strategic growth for a major customer, supporting partnerships across Europe.

The Senior Data Scientist will ensure product data quality by developing ML models, analyzing catalog data, and improving data retrieval systems. Key tasks include building scalable pipelines, monitoring model performance, and collaborating with cross-functional teams to enhance product search and classification accuracy.

Build and maintain full-stack tracking features and services: design and develop features and modules, build internal APIs, improve deployments, troubleshoot issues, integrate external APIs, and deliver scalable microservice-based solutions in an agile team from idea to production.

Lead and scale the SMB sales organization in NYC by recruiting, coaching, and developing Account Executives; own pipeline generation, forecasting, sales process optimization, and sales/marketing tech stack to drive consistent quota attainment and forecast integrity.