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As a Salesforce Solution Architect, you'll lead Salesforce project implementations by understanding customer requirements, configuring Salesforce Service Cloud Voice and Amazon Connect solutions, overseeing project completion, and delivering end-user training. You'll ensure best practices in contact center design and manage customer communications, contributing to impactful initiatives in a rapidly growing team.

As a Salesforce Solution Architect at NeuraFlash, you will facilitate business process reviews, translate customer requirements into contact center designs, configure Salesforce Service Cloud Voice and Amazon Connect solutions, and manage project aspects and communications. You'll oversee project completion and lead discussions with customer service leaders to deliver effective solutions.

The Solution Architect will lead customer engagements by managing teams and ensuring high-quality deliverables. Responsibilities include providing business consulting, pre-sales support, advising on solution trade-offs, driving innovation in solution delivery methodologies, and contributing to company growth. The role may require travel and participation in the Ironclad Community.