Top Tech Jobs & Startup Jobs

Analyze large datasets to generate actionable business insights and stories. Build ad hoc and repeatable Power BI reports, validate and monitor data, translate stakeholder requirements into technical specifications, and collaborate with data visualization teams to support data-driven decisions.

Handle Polish- and English-language customer inquiries by phone, email, and chat. Resolve account, subscription, billing, and service issues; document interactions in CRM systems; escalate complex technical problems; and identify customer pain points for service improvement. The role requires strong communication, empathy, problem-solving, attention to detail, multitasking, and familiarity with Windows, macOS, Google applications, and CRM tools. Performance is measured through customer satisfaction, first-contact resolution, and quality metrics.

Support HR operations for the Rangreza Indore location, including onboarding and offboarding, employee relations, policy updates, payroll assistance, satisfaction surveys, HR reporting, documentation, and office administration. The role partners with managers, employees, payroll, legal vendors, and other stakeholders to improve employee experiences, maintain compliance, and address performance or disciplinary matters.

The HR Generalist supports employees and managers across onboarding, offboarding, employee relations, performance and disciplinary matters, surveys, payroll assistance, compliance, policy updates, reporting, and day-to-day office support. The role analyzes HR information, recommends solutions, coordinates special projects, maintains employment records, and ensures adherence to local employment law while promoting a positive employee experience and workplace culture.

Handle Dutch- and English-language customer inquiries through phone, email, and live chat. Resolve account, subscription, billing, and service issues efficiently and empathetically; document interactions in CRM systems; escalate complex technical concerns; and share customer insights to improve products and services. Success depends on meeting FCR, CSAT, and quality targets while multitasking in a fast-paced environment.

Directs operations for one or more BPO client accounts, overseeing service delivery, workflows, policies, KPIs, staffing, forecasting, training, and continuous improvement. Partners with clients and senior leaders to achieve service-level agreements, operational targets, cost optimization, and client satisfaction. Leads diverse teams, develops employees, prepares business reviews, maintains moderation and training materials, and drives data-informed decisions across cross-functional stakeholders.

Provide financial guidance and profitability analysis through budgeting, forecasting, financial modeling, variance analysis, and management reporting. Partner with operations and business teams to improve profitability, monitor operational metrics, assess financial impacts, and support strategic initiatives. Develop reports, automate processes, enhance monthly reporting, enforce cost-analysis policies, and deliver actionable insights using Excel, VBA, Access, Power BI, Tableau, and related tools.

Manages employee and labor relations, including notice-to-explain reviews, investigations, administrative hearings, decision recommendations, employee grievances, and Department of Labor and Employment cases. Advises stakeholders on people-related concerns, maintains accurate HR data, and conducts focus group discussions and policy roadshows. The role requires independent work in an onsite, night-shift or rotating-schedule environment.

Oversee BPO operations for one or more client accounts, ensuring efficient service delivery, SLA performance, and client satisfaction. Develop operational strategies, improve workflows, monitor KPIs, forecast staffing and financial needs, implement policies, and lead continuous improvement. Manage, coach, and develop teams while partnering with clients, senior leaders, and cross-functional stakeholders. Prepare business reviews, maintain operational documentation, and drive cost optimization and data-informed decisions.

Designs, delivers, and continuously improves training programs for employees, partners, distributors, and Tier 2/Fleet Response Specialists. Responsibilities include developing curricula, exams, induction programs, technical training, e-learning materials, and training documentation; monitoring trainee progress; ensuring statutory training compliance; researching learning technologies; and facilitating engaging classes. The role requires strong communication, leadership, mentoring, organizational, project management, and conflict-management skills, plus flexibility for weekend and holiday schedules.