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As a Teammate, you will provide customer support through calls, emails, and live chats, ensuring satisfaction while handling inquiries and complaints efficiently.

Supervise and mentor Quality Analysts to ensure process compliance and performance. Enforce escalation procedures, set team goals, coach on problem-solving, provide feedback, implement corrective actions, and identify insights to improve quality and team strategy.

Design, develop, and implement site- and campaign-specific training programs for Team Leaders and Teammates. Create curricula, materials, evaluations, and a yearly training calendar. Collaborate with Operations and US counterparts to align training with campaign and business objectives, maintain training documentation, and improve testing tools and methods.

Design, develop, implement and maintain campaign-specific and site-wide training programs for teammates and team leaders. Create curricula, materials, evaluations, and a yearly training calendar; collaborate with Operations and US counterparts to align training with business objectives and ensure quality.

Evaluate and monitor teammates' sales quality by preparing weekly/monthly reports, identifying and escalating quality issues, verifying fixes, conducting calibration and side-by-side feedback sessions, and attending business reviews with team leaders, operations managers, and clients.

The Quality Manager ensures operational excellence by monitoring quality metrics, driving improvements, mentoring teams, and collaborating with stakeholders to enhance service quality.

Provide L1 technical support for backup products via chat, phone, and tickets. Troubleshoot OS, virtualization, storage, network, Active Directory, and backup/recovery issues, analyze logs, and meet support KPIs while delivering excellent written and verbal customer service.

Manage end-to-end payroll processing and compliance for multiple entities, lead and develop a payroll team, maintain payroll/timekeeping systems, ensure statutory tax and social insurance compliance, oversee vendor relationships, perform reconciliations and reporting, support audits, and partner with HR, Finance, and external stakeholders.