Top Tech Jobs & Startup Jobs

Create and maintain technical documentation, knowledge bases, FAQs, and learning content. Work with engineers, SMEs, and support teams to translate complex technical information into clear, audience-appropriate materials across media, gather usability feedback, and revise documents as needed.

Lead workforce management operations including forecasting, scheduling, intraday adherence, capacity planning, and reporting. Manage WFM team, optimize staffing to meet service levels, partner with operations and HR, and use WFM tools and analytics to drive performance and efficiency.

Design, develop, and evaluate learner-centered instructor-led and self-paced training across functions. Conduct needs analyses, define objectives, write storyboards/scripts, create assessments, lead train-the-trainer sessions, develop multimedia eLearning assets, manage project milestones, and measure learning effectiveness using learning analytics and evaluation methods.

Manage month-end close activities, prepare journals, variance analysis and balance sheet reconciliations. Coordinate with AP/AR/Procurement, banks and vendors. Maintain internal controls and accounting SOPs, assist financial reporting and analysis, support year-end audit preparations, and drive process improvements.

Provide world-class customer service via phone, email, and chat: resolve inquiries, troubleshoot issues, escalate when needed, document interactions, follow KPIs and SOPs, participate in training, and collaborate with teams to improve customer experience.

Provide world-class customer service across phone, email, and chat by resolving inquiries, documenting interactions, escalating unresolved issues, following KPIs and procedures, troubleshooting, and collaborating with internal teams while participating in training.

Review user-generated content (videos, images, posts, ads) and apply client policies to ensure safety and compliance. Score content for appropriateness (age, violence, sexual content, political transparency), escalate issues, maintain KPIs, and participate in wellness and resiliency programs due to exposure to potentially disturbing material.

Review and score user-generated content (videos, images, posts, ads) for policy compliance. Meet KPIs and SLAs, escalate issues, attend trainings, and participate in wellness and resiliency programs due to possible exposure to graphic material.

Review and evaluate user-generated content (images, video, text, ads) against client policies to ensure safety and appropriateness. Enforce terms of use, escalate issues, meet KPIs, and participate in wellness and resiliency programs due to exposure to potentially disturbing material.

Review and score user-generated content (videos, images, posts, ads) for policy compliance across social platforms. Enforce client terms, escalate issues, meet KPIs, and participate in wellness and resiliency programs due to exposure to potentially disturbing material.