Top Tech Jobs & Startup Jobs

As a Teammate, you'll provide excellent customer service through inbound and outbound calls, emails, and live chat, manage complaints, and maintain client satisfaction.

Designs, delivers, and continually improves training and induction programs for end-users, partners, and distributors. Develops curriculum, materials, and e-learning; monitors trainee progress; ensures compliance with statutory training and company conduct; and researches new learning technologies and methodologies to engage and motivate learners.

Lead design, development, and maintenance of campaign-specific and site-wide training programs. Create curricula, materials, evaluations, and a year-long training calendar. Partner with Operations and US counterparts to align training with campaign and business goals, implement testing tools and policies, and deliver TL and TM development for new and tenured staff.

Lead and optimize operational delivery for client accounts at TaskUs, managing teams, processes, and performance to ensure high-quality customer experience. Drive process improvements, staffing, training, and cross-functional collaboration to meet SLAs and client KPIs while supporting continuous improvement initiatives.

Provide L1 technical support via chat/phone/tickets, troubleshoot Windows, networking (TCP/IP/DNS/DHCP/HTTP), SSL/TLS, Office365, AD/Entra ID, REST APIs and SQL, support PSA/CRM and POS, meet KPIs and maintain customer-first communication.

The Senior Manager of Process Excellence drives continuous improvement using Lean and Six Sigma methodologies, leading projects and fostering a culture of operational excellence.

Lead site-level HR operations: develop and execute HR strategies, improve employee satisfaction, manage onboarding, employee relations, discipline, terminations and exit interviews, draft and enforce policies, partner with legal on compliance and labor litigation, and collaborate with internal stakeholders to embed company values.

Manage and coordinate labeling campaigns: act as client point of contact, translate requirements into SOPs, monitor SLAs and operational metrics, perform QA spot checks, gather edge cases, support campaign intake, maintain Gold Sets and documentation, coordinate staffing and onboarding, and ensure data security and adherence to processes.

Oversee day-to-day operations to ensure high-quality outsourced digital customer experience delivery. Manage teams, optimize processes and KPIs, collaborate with cross-functional partners, and support scaling and continuous improvement across global locations.

Support people operations by collecting, modeling, and analyzing HR data (including Workday) to build dashboards, predictive models, and automated reports using Power BI; communicate insights and support data-driven decisions across People Operations.