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The posting provides general information about TaskUs, its culture, benefits, application safeguards, and equal-opportunity commitments. It does not include specific responsibilities, qualifications, technologies, compensation, travel expectations, or duties for the Quality Analyst role.

Develops, customizes, maintains, and supports Oracle Fusion Finance applications. Translates finance requirements into business requirements documents and functional designs, supports Finance modules, troubleshoots issues, performs root-cause analysis, manages SLA ticket resolution, and oversees integrations with other applications. The role also leads stakeholder discussions, recommends solutions, documents work, follows audit processes, and serves as a senior team role model.

Supports HR operations including employee onboarding and offboarding, documentation, employee relations, performance and disciplinary matters, policy updates, compliance, satisfaction surveys, reporting, and special projects. Advises managers, analyzes HR information, coordinates with payroll and legal vendors, and helps maintain a positive workplace environment. Requires strong communication, conflict-resolution, organizational, analytical, and employment-law knowledge, plus BPO HRBP experience.

Provides general teammate support within TaskUs, a business process outsourcing and digital customer experience organization. The description emphasizes TaskUs’s People First culture, employee benefits, career growth, inclusive workplace, and application security, but does not specify detailed daily responsibilities or qualifications.

Plans workforce capacity and staffing to meet forecasted demand across voice and non-voice programs. Forecasts volumes, occupancy, handle time, and staffing requirements; monitors schedule adherence, service levels, absenteeism, billing accuracy, and productivity metrics. Maintains employee rosters, publishes over/under staffing snapshots, develops action plans, updates capacity plans, and collaborates with operations, clients, training, talent acquisition, and IT to optimize staffing and profitability.

The job posting provides company information, benefits, workplace policies, and application guidance for a Quality Analyst role. Specific responsibilities, qualifications, technologies, compensation, travel expectations, and clearance requirements are not provided.

Leads global quality and customer experience strategy across multiple lines of business and channels. Oversees audit compliance, quality metrics, CSAT, FCR, error reduction, fraud identification, process improvements, and technology solutions. Partners with operations, clients, recruiting, training, and data science teams to execute initiatives, present insights, and meet customer commitments. Builds scalable governance, develops quality talent, mentors managers, supports executive planning, and drives cross-functional improvements in a global contact center environment.

Leads regional and global contact center quality programs across the Americas and EMEA. Responsibilities include governance, audit compliance, KPI delivery, quality strategy, process improvement, client relationship management, business-case development, technology improvement, and executive reporting. The role manages centralized quality teams, partners with operations, training, data science, and business development, supports acquisitions, conducts assurance reviews, and mentors employees across functions.

Review and evaluate digital content (videos, images, posts, ads) for policy compliance and safety. Apply client content policies, score items for age-appropriateness, violence, sexual content and political transparency, escalate issues, and participate in wellness and resiliency programs to mitigate exposure to disturbing material.

Review and score user-generated content (videos, images, posts, ads) for policy compliance. Meet KPIs and SLAs, escalate issues, attend trainings, and participate in wellness and resiliency programs due to possible exposure to graphic material.