Top Tech Jobs & Startup Jobs

Provide world-class customer support via phone, email, and live chat; research and resolve inquiries using internal tools; document and escalate issues; meet KPIs; participate in trainings; collaborate with teams and follow company policies.

Designs and implements learner-centered training solutions across functions: analyzes learning needs, defines objectives, writes storyboards/scripts, builds curricula, creates assessments, facilitates Train-the-Trainer, evaluates learning effectiveness, and leads small projects to improve performance and adoption.

Review digital content (videos, images, posts, ads) and apply client policies to assess age-appropriateness, violence, sexual content, and political transparency. Escalate issues, meet KPIs, participate in wellness programs, and adhere to confidentiality and security requirements.

Lead and define the account/region quality program, manage a global quality team, ensure contractual audit compliance and KPIs, drive quality improvement initiatives, partner with operations, data science, and business development, establish governance, conduct assurance audits, and mentor staff to improve contact center performance and client satisfaction.

Oversee employee/labor relations and HR program administration: run disciplinary processes, background checks, policy compliance, investigations, and employee engagement. Support compensation, benefits, leave, performance management, safety, and training; advise applicants, employees and managers; lead cross-functional initiatives and perform other assigned HR duties.

Create and maintain technical documentation, knowledge bases, FAQs, and learning content. Work with engineers, SMEs, and support teams to translate complex technical information into clear, audience-appropriate materials across media, gather usability feedback, and revise documents as needed.

Lead workforce management operations including forecasting, scheduling, intraday adherence, capacity planning, and reporting. Manage WFM team, optimize staffing to meet service levels, partner with operations and HR, and use WFM tools and analytics to drive performance and efficiency.

The Customer Service Representative will handle inbound and outbound calls, provide accurate responses via email and chat, and ensure high customer satisfaction according to established guidelines.

Lead a team of workforce planners to forecast transaction volumes, create staff schedules, manage time & attendance, optimize labor costs, maintain employee rosters, coordinate stakeholder data, and implement workforce management systems to improve productivity, payroll efficiency, compliance, and reporting.

Design, develop, and evaluate learner-centered instructor-led and self-paced training across functions. Conduct needs analyses, define objectives, write storyboards/scripts, create assessments, lead train-the-trainer sessions, develop multimedia eLearning assets, manage project milestones, and measure learning effectiveness using learning analytics and evaluation methods.