Top Tech Jobs & Startup Jobs

Designs and oversees training programs that improve operational performance and change adoption. Conducts training needs assessments, identifies competency gaps, oversees SOPs and learning content, measures proficiency and post-training KPIs, and establishes feedback loops with operations, quality assurance, clients, and stakeholders. The role coordinates communication during client transitions and addresses workflow resistance in high-volume operational environments.

Designs, develops, tests, deploys, and maintains data pipelines, ETL processes, data warehouses, and data models supporting business intelligence reporting. Responsibilities include configuring integrations, automating jobs, validating data, monitoring performance and errors, troubleshooting issues, optimizing ETL and database environments, and collaborating with technical users and business stakeholders to deliver accurate datasets and insights.

Analyzes teammate performance and identifies quality issues, prepares recurring quality reports, escalates problems, verifies corrective actions, and conducts calibration and feedback sessions. The role collaborates with team leaders, operations managers, and clients in business reviews to resolve process and performance issues and prevent recurrence.

Provides first-level technical support for internal users by troubleshooting hardware, software, telecommunications, and operating-system issues. Responsibilities include responding to support requests, diagnosing failures, installing and configuring equipment and applications, applying patches, maintaining desktops, supporting application testing, documenting solutions, managing IT asset inventories, and performing preventive maintenance while delivering quality customer service.

Provide world-class customer service via inbound/outbound calls, email, and live chat. Handle inquiries, basic troubleshooting, data/research tasks, escalate issues, document interactions, meet KPIs, and follow company policies and trainings.

Provides first-level technical support to internal users by troubleshooting hardware, software, operating system, and telecommunications issues. Responsibilities include responding to support requests, diagnosing failures, installing and maintaining systems and applications, applying patches and upgrades, supporting application testing, documenting procedures, managing IT asset inventories, and performing preventive maintenance.

Leads workforce management operations for a BPO site, supervising WFM managers, analysts, and planners. Oversees forecasting, staffing, scheduling, service levels, occupancy, adherence, absenteeism, billing-hour accuracy, and campaign profitability. Partners with clients and stakeholders to resolve workforce issues, reports operational metrics, ensures process and system compliance, and develops team members through coaching, training, and performance management.

Analyzes complex datasets and translates findings into actionable business insights, stories, reports, and recommendations. The role partners with stakeholders and data visualization teams, develops ad hoc and repeatable reporting, validates data, identifies trends and opportunities, and translates business requirements into technical specifications. It requires SQL-based data analysis, Power BI reporting, strong communication, problem-solving, initiative, and prioritization skills.

Manage non-voice incident queues, triage and assign support requests, dispatch incidents, prioritize work, allocate Help Desk resources, and monitor SLOs, KPIs, and service metrics. Coordinate daily activities with Help Desk leadership and technical staff, provide status reports, document processes, support continual service improvements, and ensure timely resolution and customer satisfaction.

Supervise daily IT Help Desk operations, lead and coach support agents, coordinate incident assignments, manage queues and service-level objectives, monitor KPIs, prepare performance reports, allocate resources, improve procedures, and ensure customer satisfaction. The role also supports training, policy development, issue resolution, and onsite Help Desk administration while collaborating with U.S.-based leadership and the Help Desk Manager.