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As a Product Support Specialist at Cayuse, you'll engage with clients to address support inquiries, handle calls and emails professionally, create documentation, report defects, and collaborate with other departments. You will also work to meet SLA and customer satisfaction goals while participating in ongoing product learning and providing feedback on new features.
As an Account Executive at Cayuse, you will work with prestigious research institutions in the healthcare vertical, managing the full sales cycle and driving customer acquisition and revenue growth. Responsibilities include building account plans, expanding product suite, participating in sales campaigns, and more. Qualifications require at least 3 years of SaaS Healthtech experience, full stack sales experience, and strong relationship-building skills in matrixed prospect environments.
The Vice President of Product Management will drive the strategic vision and execution of a Research Administration Product Suite by leading a team of product managers and product owners. Responsibilities include developing and implementing product strategies, leading a high-performing product management team, collaborating with cross-functional teams, defining key performance indicators, and analyzing product performance.
The Manager of Product Owners will lead a team focused on delivering high-quality releases in a SaaS environment. This role involves mentoring team members, implementing consistent processes, facilitating Agile ceremonies, and ensuring alignment with company objectives. Responsibilities also include driving release planning, collaborating with peers, and continuously improving product management processes.
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