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Support claims staff by setting up and administering workers' compensation claims, processing mail and payments, maintaining files and diary entries in the claims system, preparing forms and reports, and assisting examiners with telephone communications.

Manage mid-to-complex auto and general liability claims (bodily injury, property damage), focusing on large-loss transportation/trucking and litigated files. Determine coverage and compensability, investigate, set reserves, authorize payments, communicate with stakeholders, follow client/carrier guidelines, and collaborate on complex claims.

Support claims staff by setting up and administering workers' compensation claims, processing mail and payments, maintaining claim files and system notes, preparing forms and reports, and assisting examiners with calls and other assigned duties.

Manage and deliver complex projects end-to-end including requirements, planning, implementation testing, deployment, change management, documentation, reporting, and cross-functional coordination. Drive outcomes, meet deadlines, support operations, and foster collaboration across teams.

Manage complex California Workers' Compensation claims: investigate compensability, set reserves, authorize payments, coordinate return-to-work, handle subrogation and litigation, negotiate settlements, and maintain compliance and customer communication to reduce claim costs.

Lead end-to-end product management for PBM, Ancillary Benefit Management, and specialty network offerings. Define roadmap, ensure regulatory and contractual compliance, drive profitability and client metrics, coordinate cross-functional stakeholders, streamline operations, support RFP/pricing, and launch/optimize products to align with business objectives.

Manage lower-level, non-complex workers' compensation claims: intake, coverage verification, compensability determination, reserve setting, authorize payments within limits, communicate status, follow client/carrier guidelines, and assist with complex claims under senior supervision.