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Manage lower-level, non-complex New York workers' compensation claims within delegated authority: confirm coverage, determine compensability, set reserves, authorize payments, communicate with stakeholders, and assist senior claims professionals on complex matters.

Designs and delivers classroom, virtual, and field training; develops curricula, SOPs, job aids, and train-the-trainer programs; administers LMS; monitors onboarding and competency; measures learning outcomes; maintains version-controlled training documentation and aligns content with business processes.

Support claims staff by setting up new workers' compensation claims, processing mail/files/payments and forms, entering notes/diaries into the claims system, assisting examiners with phone calls, and performing other administrative duties as assigned.

Perform clerical bill review tasks for the bill review department, including mail handling, prepping and scanning medical bills, data entry, verifying data against customer rules, and supporting phone and email inquiries. Maintain communication with supervisors about queue status and assist with additional clerical duties as assigned.

The Case Management Supervisor directs department operations, oversees employee performance, ensures quality service, and manages human resources-related tasks.

The Account Manager manages client relationships, ensures service quality, drives account revenue growth, conducts meetings, and leads service discussions to meet customer expectations.

Provide administrative support for workers' compensation claims: set up new claims, process mail/files/payments, enter notes and diary entries, prepare forms and reports, and assist claims examiners with telephone calls and other assigned duties. Onsite role.

Manage lower-level, non-complex workers' compensation claims within delegated authority: confirm coverage, determine compensability, set reserves, authorize payments, communicate claim status, follow client/carrier guidelines, and assist senior claims professionals.

Supervise a team of workers' compensation claims staff to meet quality, productivity, and regulatory requirements. Provide training, coaching, jurisdictional guidance, assist with hiring/onboarding, conduct performance evaluations, liaise with clients on claim resolutions, participate in claim reviews/presentations, and maintain required state licenses/certifications.

Manage complex Workers' Compensation claims from intake through resolution, including investigation, reserving, payments, subrogation, litigation coordination, return-to-work, and customer communication while ensuring compliance with state regulations and client guidelines.