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Lead design and delivery of complex solution architectures, guide technical teams (onsite/offshore), build full‑stack software, apply Agile delivery, troubleshoot production issues, set metrics, report risks, and participate in on‑call rotations.

Leads the Post-Acute Solution Consulting team, coaching consultants and coordinating resources for sales priorities. Manages demo environments and databases, supports bids and RFPs, and delivers high-value client presentations and product demonstrations. Partners with sales teams to communicate product advantages, contributes clinical and workflow expertise, and oversees special projects including research, whitepapers, training, and seminars. Requires post-acute healthcare experience and up to 50% travel.

Serves as the first point of contact for clients with technical or solution-related issues. Diagnoses and resolves standard problems by phone or online, documents support requests, gathers information, escalates complex issues, completes required training, and collaborates with internal and external stakeholders to advance client solutions.

Coordinate project teams and communications, maintain project assets and databases, distribute status updates, coordinate project resources, and track timelines and budgets. Support sales and consulting teams by developing client-specific scopes of work and RFP presentations. Use automation and AI-enabled tools to improve project workflows and productivity.

Provides technical application support for web-based SaaS products, troubleshooting configuration, functionality, bugs, and enhancement questions from intake through resolution. Documents solutions, communicates with clients, escalates complex issues to cross-functional teams, and supports client-facing webinars and training. The role requires a bachelor’s degree or equivalent experience; customer service, software support, healthcare technology, and SQL knowledge are preferred.

Designs and delivers large-scale software solutions, develops architectural requirements and roadmaps, guides implementation, and participates in architecture governance. The role provides technical leadership, stakeholder communication, emerging-technology evaluation, and coaching while ensuring solutions meet security, compliance, performance, standardization, and cost objectives. Occasional after-hours availability is required for rotational on-call support.

Drive new business through consultative prospecting, lead qualification, solution planning, pipeline management, and relationship development with prospective Netsmart clients. Evaluate client needs, recommend appropriate technology services and solutions, and collaborate with technical and marketing teams to complete RFPs. The role also involves executive-level communication, presentations, and growing the existing sales pipeline through direct customer contact.

Provides expert Netsmart EHR solution and workflow design during client engagements. Guides clients through implementations, upgrades, system changes, troubleshooting, maintenance, and knowledge transfer. Manages client expectations, resolves escalated issues, supports project delivery, and mentors solution teams on methodology and best practices. Requires healthcare IT implementation or consulting experience, EHR experience, project management background, and the ability to communicate architecture concepts to technical, clinical, and operational stakeholders. Travel up to 20% is expected.

Provides high-level administrative support to senior leaders by managing schedules, travel, correspondence, meetings, communications, files, expenses, presentations, and special projects. Coordinates meeting logistics, prepares executives with accurate materials, handles inquiries, maintains organized records, and supports smooth day-to-day leadership operations with strong professionalism, prioritization, collaboration, and attention to detail.

Leads complex software and solution architecture initiatives, guiding technical teams, defining current and future-state roadmaps, and ensuring scalable, resilient, compliant systems. Designs .NET microservices and full-stack solutions using cloud platforms, databases, and modern web technologies. Provides technical leadership, stakeholder communication, code reviews, mentoring, operational optimization, disaster recovery planning, and collaboration with DevOps teams on automation and CI/CD.