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As a Customer Support Specialist at EverCommerce, you will deliver high-quality support via phone, email, chat, and social media. Your role involves troubleshooting, communicating clearly with customers, and identifying opportunities for additional product value. You'll work collaboratively within a global support team to enhance customer satisfaction using the Timely platform.
The Paid Search Strategist will develop, implement, and optimize paid media campaigns, focusing on search advertising and performance marketing platforms. Responsibilities include managing keyword research, ad copy creation, performance analysis, and collaborating with cross-functional teams to align marketing strategies.
As a Paid Social Strategist, you will manage and optimize paid social campaigns across platforms like Meta, TikTok, and LinkedIn. The role involves planning marketing campaigns, analyzing performance metrics, and providing insights to enhance client acquisition and engagement.
The Senior UX Researcher will work with product management and design teams to conduct customer research, utilizing both qualitative and quantitative methods to generate insights that influence product development. Responsibilities include project management, crafting presentations, and fostering collaboration across departments to ensure high-quality product delivery relevant to customers' needs.
The Senior DevOps Engineer will focus on designing and implementing cloud infrastructure in AWS, managing CI/CD pipelines, and enhancing Kubernetes workloads. They will support application and data teams and ensure scalability and uptime of the services.
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