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Lead end-to-end delivery of CRM-focused, client-facing technical projects. Define scope, schedules, and governance; coordinate cross-functional technical and client teams; manage risks, budgets, and quality; drive process improvements and stakeholder communications from initiation through closeout.

Lead technical execution, architecture, roadmap, and delivery for the Loyalty product. Manage and grow engineering teams, drive design and operational excellence, ensure reliability/observability, coordinate cross-team integrations, and deliver scalable multi-tenant SaaS features integrated with Zeta’s platform and AI capabilities.