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Manage strategic customer relationships for healthcare technology clients, driving product adoption, measurable outcomes, renewals, retention, and growth. Develop joint success plans, analyze customer health data, present value recommendations, manage escalations, coordinate internal teams, and advocate for customer needs. The role requires executive presence, healthcare or pharmacy operations knowledge, strong prioritization, project management, and at least six years of customer-facing experience supporting technology adoption in complex healthcare settings.

Leads ownership, governance, optimization, and roadmap priorities for a Pharmacy Management System across specialty pharmacy and 340B operations. Develops RPA and workflow automation strategies, deploys solutions for high-volume processes, and leads Lean Six Sigma and continuous improvement initiatives. Partners across pharmacy operations, analytics, product, and technology to standardize workflows, reduce manual work and variation, improve quality, and scale operations across more than 175 pharmacies.

Leads legal support for Omnicell’s commercialization lifecycle, advising Product, Innovation, Partnerships, and Ecosystem teams. Responsibilities include negotiating ecosystem agreements, drafting customer-facing terms, conducting cross-functional diligence, managing IP review, building scalable legal processes and governance, training attorneys, and providing strategic leadership. Requires extensive commercial contracting, product lifecycle, privacy, and regulated-industry experience. The role is remote within the U.S. with up to 10% travel.

Leads strategic analysis for growth, commercialization, customer, and business-transformation initiatives. Structures ambiguous business questions, evaluates markets and competitors, develops financial models and business cases, and presents recommendations to senior leaders. Partners cross-functionally to translate strategy into operating requirements, milestones, ownership, and success measures. The role also conducts stakeholder interviews, benchmarking, workshops, and quality reviews while guiding enterprise-level decisions.

Develop and maintain Omnicell software products, including designing, coding, testing, deploying, and improving applications. Collaborate with quality engineers and cross-functional teams on release planning, documentation, training, code reviews, and unit testing. Troubleshoot advanced customer escalations, support platform reliability, and apply object-oriented design, refactoring patterns, Agile practices, and database development skills.

Design, develop, test, deploy, and maintain scalable cloud-enabled applications using C#, React/Angular, and RESTful APIs. Lead architecture and code reviews, improve performance and reliability, support CI/CD and Kubernetes-based deployments, troubleshoot distributed systems, and mentor junior engineers within Agile teams.

Develop and scale B2B content across ebooks, whitepapers, blogs, social media, video, email, landing pages, and digital ads. Shape brand voice, simplify complex concepts, support campaigns and product launches, and align content with buyer journeys. Collaborate with product marketing, demand generation, sales, design, agencies, and vendors while maintaining editorial quality, consistency, and accuracy. Use performance insights to improve content effectiveness.

Leads reconciliation services and customer relationships during onboarding. Provides training, communicates required actions, analyzes reconciliation data, supports accounting and claims processes, prepares reports, resolves customer issues, researches root causes, tracks technical problems, and maintains case records while ensuring HIPAA confidentiality.

Manage complex technical projects and cross-functional programs from design through delivery. Responsibilities include project planning, budgeting, resource forecasting, risk mitigation, stakeholder communication, hardware design reviews, prototype builds, EVT/DVT/PVT activities, reliability testing, and manufacturing and test readiness. The role aligns Product, Engineering, Regulatory, Supply Chain, and other teams while ensuring delivery against product strategy, regulatory requirements, schedules, and business outcomes.

Owns and coordinates contracts from intake through execution, managing milestones, approvals, stakeholder communication, compliance, documentation, and risk escalation. The role partners with Commercial, Legal, Finance, Procurement, IT, Customer Success, and customers to maintain contract momentum and data integrity in Agiloft and related systems. It also supports reporting, audit readiness, process improvement, workflow optimization, and contract lifecycle management technology adoption.