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Lead technical customer success for New Relic clients by driving onboarding, adoption, troubleshooting, training, retention, and business outcomes. Partner with sales, solutions consulting, technical support, and marketing teams to resolve issues, communicate customer feedback, and reduce churn risk. The role also involves technical leadership, stakeholder management, coaching, team development, data analysis, and translating technical capabilities into business value.

Leads a 6–8-person engineering team building database observability products, including telemetry agents, ingestion pipelines, recommendation engines, and AI-driven diagnostics. Owns technical direction, architecture, roadmap delivery, reliability, DevOps, hiring, mentoring, and performance management. Partners with Product and Design while guiding distributed systems, streaming, database, and AI engineering initiatives.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Leads Americas field marketing strategy and execution for New Relic, driving demand generation, pipeline growth, account-based marketing, events, partner marketing, executive engagement, and customer marketing. Manages geographically dispersed field marketing teams, aligns with sales leadership, oversees budgets and KPIs, optimizes channel performance, and partners across global marketing functions. Requires strong B2B enterprise SaaS experience, second-line leadership, Salesforce and Marketo expertise, and regional travel.

Build and operate New Relic’s query gateway stack, developing scalable distributed Java services and petabyte-scale infrastructure. Investigate performance, availability, and resiliency issues across a multi-region, multi-cloud database. Collaborate with AI, visualization, and data processing teams in an agile DevOps environment. Participate in software ownership, quality, reliability, and on-call rotations.

Leads technical presales engagements for New Relic’s observability platform. Partners with account executives to qualify opportunities, conduct discovery workshops, deliver demonstrations and proofs of concept, resolve technical objections, and align solutions to customer business outcomes. Builds executive and stakeholder relationships, supports revenue goals, provides product feedback, and contributes to marketing activities and competitive positioning.

Own the post-sales technical journey for enterprise customers by driving onboarding, platform adoption, consumption, and expansion. Lead technical demonstrations, proof-of-value evaluations, architecture blueprints, workshops, business reviews, and executive engagements. Partner with sales and customer technical leaders to demonstrate business value, mitigate churn, identify expansion opportunities, and develop technical roadmaps. The role requires enterprise customer success experience, technical architecture knowledge, observability familiarity, strong communication, and project planning skills.

Leads New Relic’s Americas sales organization across the US, Canada, and Latin America. Develops regional sales strategy, drives enterprise SaaS revenue and customer consumption, builds executive relationships, improves forecasting, and leads cross-functional growth initiatives. Recruits, coaches, and develops sales leaders and managers while scaling sales operations, implementing MEDDPPIC and CoM methodologies, and driving organizational transformation across public and commercial sectors.

The Account Executive will drive enterprise software sales across LATAM, building client relationships through frequent face-to-face meetings, presenting to C-suite stakeholders, navigating complex deal cycles, and improving customer experience and time to market. The role requires Spanish fluency, consultative enterprise-selling experience, autonomy, collaboration, and travel up to 25%.

Provides Tier 1 and Tier 2 technical support in a primarily Mac-based environment. Responsibilities include troubleshooting hardware, software, networks, and SaaS applications; configuring laptops, printers, and peripherals; provisioning accounts and access; supporting meetings and events; maintaining hardware inventory; managing JSM tickets; training users; and participating in global emergency on-call coverage.