Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage strategic B2B SaaS customer accounts, driving satisfaction, retention, expansion, and platform value. Build trusted customer relationships, conduct business reviews, monitor account health, identify risks, and pursue upsell opportunities. Collaborate with sales, product, support, and marketing teams to resolve issues, develop case studies, provide customer feedback, and influence the product roadmap. The role focuses on supply chain, logistics, and warehouse management software customers.