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Optimizes banking and telecom product operations by monitoring performance, improving workflows, implementing AI and automation, supporting customer service escalations, investigating customer behavior, coordinating with Product, Engineering, Risk, and Compliance teams, and managing operational partners. The role focuses on process improvement, product stability, customer experience, and scalable operations across fintech and telecom services.

Optimize fintech and telecom product operations by monitoring performance, improving workflows, implementing AI and automation, and partnering with Product, Engineering, Customer Service, Risk, and Compliance teams. Investigate customer behavior, identify operational patterns, improve escalation efficiency and customer experience, manage provider communications, and support stability initiatives. The role requires Spanish-English bilingual communication, proactive ownership, and comfort working in a fast-paced startup.

Perform day-to-day accounting activities, including accounts payable, bookkeeping, payment and wire transfer processing, month-end closing, ledger reconciliations, financial reporting, and VAT and tax declarations. The role requires knowledge of Swedish accounting, Excel proficiency, strong English communication, and attention to detail. Familiarity with QuickBooks, Fortnox, or similar accounting systems is advantageous.

The iOS Developer will contribute to app development, ensuring code quality and maintainability, while collaborating with a diverse team and learning new technologies.

The Customer Analyst role involves developing analytics for customer service, visualizing metrics, analyzing performance, and collaborating with the CS team to enhance service excellence.