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As a Software Engineer, you will support Cloud Contact Center platforms, handling design, development, unit testing, and debugging. Collaborating with team members, you'll also mentor others and assist with onboarding, ensuring smooth operational processes.

As a CCaaS Application Architect, you will design complex Contact Center applications, manage implementation teams, and address digital transformation goals for enterprise clients. Responsibilities include defining architectures using CXone, Genesys Cloud or Amazon Connect, leading code reviews, and ensuring solutions meet quality standards while addressing technical challenges such as API integrations and system limitations.

As a CCaaS Application Architect, you will engineer and design complex Contact Center applications, manage project initiatives, and assist clients by addressing their digital transformation goals. Your expertise will allow you to handle technical challenges, guide the development team, and ensure high-quality standards in solutions provided to enterprise clients.