Top Tech Jobs & Startup Jobs

Leads complex, cross-functional Community Support programs from scoping through launch. Partners with executives and teams across operations, marketing, product, design, engineering, policy, and communications to establish alignment, manage risks, execute plans, track outcomes, and deliver strategic initiatives. The role requires influencing stakeholders globally, navigating ambiguity, developing executive-ready communications, and applying PMO practices to improve customer service and contact center experiences.

Manage professional host accounts across Australia and New Zealand, driving retention, growth, listing optimization, pricing performance, and supply acquisition. Analyze performance data, identify opportunities, deliver supply-building initiatives, secure availability, educate hosts on product and policy updates, and provide ongoing support. Build strategic partner relationships, influence cross-functional stakeholders, and collaborate with product, communications, public policy, legal, and customer support teams. Occasional travel is required for in-person market support.

Lead Advanced Analytics partner for Community Support, driving product analytics, scalable data tools, A/B experimentation, ML/LLM-enabled solutions, forecasting and econometric modeling, dashboards, and mentoring junior analysts to enable data-driven decisions at scale.

Lead and manage a 10-15 person customer service team delivering high-quality English/French support. Drive performance through coaching, staffing, reporting, crisis management, and process improvements. Own people operations, hiring, development, and strategic initiatives while collaborating with cross-functional partners to meet service targets and operational goals.

Provides high-touch, end-to-end support for complex and high-value Airbnb reservations. Resolves customer and host issues, negotiates outcomes, manages sensitive cases autonomously, and delivers personalized service in English and Spanish. The role also identifies process improvements, supports management initiatives, engages internal stakeholders, and handles emergency evening and weekend coverage.

Lead initiatives in designing and building large-scale distributed data systems and ML infrastructure, while collaborating across various engineering teams.

Lead the architecture, development, and operation of Airbnb’s global Payments Compliance systems. Set technical direction for compliance experiences, regulatory screening, information collection, and continuous auditing. Collaborate with Product, Design, Policy, Operations, and engineering teams to deliver scalable, configurable, auditable, highly available solutions. Mentor engineers, lead project teams, improve engineering processes, and ensure compliance systems adapt to evolving global regulations.

Lead and coach a Community Support team to meet NPS and operational metrics, manage scheduling and day-to-day operations, drive process improvements, handle escalations, analyze data to inform decisions, and partner with cross-functional teams to improve customer experience.

Lead product strategy and roadmap for Payment Accounts platform, building scalable account, wallet, and identity capabilities. Own cross-functional execution with engineering, data, trust, compliance, and external partners to reduce friction, manage receivables and losses, and support global payments use cases.

Lead retention, growth, and optimization of hosts in an assigned territory by building partner relationships, acquiring high-quality supply, optimizing listings and pricing, leveraging data to find growth opportunities, and collaborating cross-functionally to scale localized supply strategies. Provide in-person support as needed, represent Airbnb externally, and drive long-term market success through strategic partnerships and localized initiatives.