Top Tech Jobs & Startup Jobs

The Specialist, Premium Support provides customer service in French and English, managing complex cases, enhancing user experiences, and collaborating with stakeholders to ensure high-quality support.

Lead UX writing for Airbnbs International team, crafting localized product copy, establishing workflows and content standards, mentoring writers, partnering with cross-functional teams (design, research, localization, legal, country managers), driving strategy and execution across complex projects, and presenting work to senior stakeholders.

The role involves building and validating Marketing Mix Models and geo-experiments, managing measurement infrastructure, and communicating insights to stakeholders.

Own and evolve Community Support risk frameworks, AI risk governance, and the risk registry. Partner with Insider Threat investigations, drive root-cause remediation programs, produce executive risk reporting, and lead cross-functional risk alignment, training, and culture change.

Lead development and refinement of machine learning pricing models (especially reinforcement learning) for Airbnb hosts. Collaborate with data scientists, product, and engineers to design, test, integrate, and monitor models, analyze performance, and prioritize projects to improve host outcomes.

Design and build scalable tax platform services and APIs; improve accuracy, latency, and reliability of host-facing tax systems; lead architectural changes; mentor engineers; collaborate with product, data, and platform teams; ensure reliability, observability, and fault-tolerance for global, high-scale systems.

Lead vision and roadmap for Airbnb search, driving AI-powered, conversational, and personalized search experiences. Partner with engineering, applied ML, design, and data science to prototype, ship, and validate features using quantitative analysis and A/B testing. Translate ambiguous user problems into prioritized product requirements and communicate trade-offs to stakeholders while ensuring fair inventory surfacing.

Lead product analytics for contact center AI products by owning roadmap, building scalable analytics, designing A/B and causal tests, measuring AI systems, collaborating on observability and logging, translating insights to senior leaders, and hiring and mentoring an analytics team to improve guest and host experiences.

Lead Airbnbs global Host SEM program: define strategy and budget, run experiments across bidding/creatives/landing pages, partner cross-functionally, scale automation/AI, and report performance to senior leadership to drive efficient host acquisition and long-term supply growth.

Lead strategy and execution for Airbnb's Loyalty & Incentives platform, owning roadmap, partner integration, gift card capabilities, multi-currency support, and cross-functional alignment to enable scalable loyalty, membership, and incentive programs globally.