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Lead the strategy for community support products, utilizing AI to enhance user experience and scalability globally. Collaborate with teams to create a seamless support platform and assess product performance.

The Staff, Advanced Analytics role involves driving data-driven decisions through analysis, statistical modeling, and metrics development to improve the customer journey at Airbnb.

Lead the CS Data Services team, drive adoption of data services, mentor engineers, and collaborate on cross-functional projects to improve system reliability and performance.

The intern will support the Sales & Onboarding team by conducting lead generation, onboarding new hosts, and providing post-onboarding support while gaining real-world experience at Airbnb.

As a Quality Assurance Analyst for Priority Support, you'll enhance service excellence by monitoring interactions, analyzing performance, and collaborating with teams to improve customer experience and operational effectiveness.

As a Quality Insights Analyst, you'll analyze service quality, provide insights to improve customer interactions, and coach support teams to enhance service standards.

As a Senior Program Manager, you'll lead go-to-market strategies for technology tools, integrating insights into campaigns, and collaborating across teams to improve adoption and enhance policy efforts.

The Policy Manager will develop and implement Airbnb's public policy objectives, manage stakeholder engagement, and ensure success in policy campaigns across the assigned region.

The Instructional Designer will develop and implement instructional materials for online courses, collaborating with experts to create engaging content and assess its effectiveness.

Lead business growth for Airbnb Experiences in EMEA, aligning teams, developing strategies, and driving demand while ensuring quality and competitive pricing.