Top Tech Jobs & Startup Jobs

Lead analytics partner to Community Support, driving data-driven roadmaps, scalable reporting and measurement, causal inference and experimentation, and improvements to agent/guest/host experiences via analytics, modeling, and stakeholder influence.

Lead the Payments Insights Analytics team, utilizing data and AI/ML for strategy execution, operational excellence, and stakeholder communication.

Lead design and delivery of large-scale ML and AI systems for Airbnb Community Support products. Develop and productionize LLM-based solutions (fine-tuning, RAG/search, evaluation automation, feedback learning, guardrails), collaborate cross-functionally with product and design, and shape early-stage AI initiatives through to production to improve customer support experiences.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

The Safety Specialist at Airbnb will address various safety concerns within the community, manage crisis situations, document investigations, and educate hosts and guestson maintaining safety. Requires experience in mediation, social work, or similar, and fluent Japanese and English skills.

Lead and coach a team of ~10–15 customer support ambassadors to deliver high-quality support. Manage complex and sensitive escalations, drive performance through coaching, staffing and workforce planning, analytics and reporting, process improvements, hiring/onboarding, and execution of strategic initiatives while promoting diversity, inclusion, and operational excellence. Must be adaptable, calm under pressure, and available for weekends/holidays/on-call.

Lead and manage a 10-15 person customer service team delivering high-quality, sensitive issue resolution. Drive performance through coaching, staffing, reporting, and operational improvements. Collaborate on capacity planning, support strategic initiatives, and ensure team development, diversity, and accountability while handling high-severity escalations and crisis situations.

Lead payments analytics by building scalable reporting, causal inference and ML models, designing experiments, partnering with product/engineering/finance to optimize payment processing, reconciliation, and settlement, and translating results into executive recommendations to drive global payments improvements.

Lead the automation strategy for Quality Engineering at Airbnb by developing tools and frameworks, collaborating with teams, and enhancing automation processes to ensure high-quality software delivery.

Lead and grow the China Routing and Data Service engineering team to build scalable backend routing, data, and AI-powered solutions for Community Support. Drive technical strategy, cross-functional execution, operational excellence, and hiring/mentorship. Partner with product and stakeholders to prioritize and deliver high-impact initiatives improving reliability, quality, and customer support workflows.