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Drive new business revenue for a SaaS platform by developing C-suite relationships, planning accounts and territory, orchestrating cross-functional deal teams, advising on IT strategy and AI integration, and closing enterprise deals while hitting sales targets.

Advise customers and partners on ServiceNow platform architecture, instance strategy, integrations, technical governance, and platform health. Translate business goals into architectural blueprints and roadmaps, reduce technical debt, support sales scoping, and lead enterprise-level design across large programs to ensure long-term successful outcomes.

Design, build, and operate agentic search infrastructure including indexing engines, ingestion/enrichment pipelines, and multi-modal, permission-aware indices. Own index lifecycle, scale hybrid sparse/semantic/vector indices, improve performance and observability, and contribute to entity resolution/knowledge graph capabilities. Collaborate cross-functionally to deliver production-grade, low-latency search for agents and evolve platform roadmaps.

Serve as a hands-on technical pre-sales consultant supporting Solution Sales: lead discovery workshops, deliver product demonstrations, develop customer relationships, guide strategic programs and territory pipeline, provide product feedback, collaborate with Sales/Product teams, and support marketing and events.

Serve as a technical pre-sales CRM expert for South Korea: lead discovery workshops, deliver demos, advise on compliance (PIPA), drive CRM solution positioning, collaborate with sales and product teams, provide integration and AI-driven guidance, and represent the company at industry events.

Advise customers on ServiceNow platform architecture, governance, integrations, instance health, and technical roadmaps. Collaborate with executives, enterprise architects, partners, and delivery teams to design scalable solutions, reduce technical debt, and support sales scoping and estimation while contributing platform best practices.

Drive new SaaS license revenue through account and territory planning, prospect research, field sales, and C-suite relationship building. Orchestrate account strategies across virtual teams, advise on IT roadmaps, integrate AI solutions, and identify specialists to close deals.

Drive new business and account growth for ServiceNow CRM & Industry solutions. Build territory strategy, run executive-level meetings and demos, manage sales cycles and forecasting, support partners, and ensure customer satisfaction. Use CRM and data sources to source leads and maintain accurate forecasts. Occasional travel (≈10%) for briefings and trainings.

Lead and build a sales team to drive new business in Retail and Manufacturing. Set regional GTM and territory strategy, forecast and manage pipeline, recruit and coach reps, engage C-level clients, align with cross-functional teams and partners, and achieve quarterly and annual revenue targets.

Design, build, and operate core distributed infrastructure (KV stores, event streaming, config, auth, feature flags), improve observability and scalability, collaborate with ML/search/product teams, and deliver cross-team, deadline-sensitive backend infrastructure projects.