Top Tech Jobs & Startup Jobs

As a ServiceNow Industry Architect, the role involves defining business value and solution architecture tailored for clients, particularly in the Telecommunications industry. Responsibilities include consulting with senior stakeholders, designing end-to-end solutions, improving processes, collaborating cross-functionally, and promoting industry best practices in ServiceNow implementations.

Engage with senior stakeholders to advise on optimizing operations using ServiceNow solutions. Design and implement end-to-end solutions focusing on service management and customer service. Analyze current processes for improvements and ensure alignment with industry best practices. Foster collaboration across teams and stay updated on industry trends.

The Solution Consultant works with the State and Local Solution Sales team, providing technical expertise and product-specific solutions to guide revenue generation. Responsibilities include leading customer workshops, conducting product demonstrations, and offering feedback to product management. This role also requires support during marketing events and staying current on competitive analysis.