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Leads post-sales success for strategic enterprise accounts by driving ServiceNow adoption, business transformation, renewals, customer satisfaction, and expansion. Partners with C-level executives, Account Executives, internal teams, and strategic partners to align roadmaps, mitigate risks, establish success metrics, and deliver measurable business value. The role also guides Customer Success teams, develops scalable execution processes, and fosters innovation through AI-enabled solutions.

Leads AI engineering enablement by developing onboarding programs, curricula, workshops, technical labs, and engineering forums. Partners with technical experts to identify skill gaps, build practical learning experiences, measure program effectiveness, and improve engineering capabilities. The role requires strong software engineering judgment, hands-on AI/ML expertise, teaching and facilitation skills, and the ability to engage senior technical audiences.

Provides presales solution leadership for ServiceNow Integrated Risk Management and GRC solutions. Translates customer processes and pain points into configured solution demonstrations, supports sales campaigns, advises customers on risk programs, and collaborates with product and development teams. Maintains solution showcases, shares best practices, analyzes competitors, enables other consultants, and supports marketing events. Requires expertise in risk management, compliance, business continuity, vendor risk, privacy, regulatory requirements, and enterprise environments.

Leads presales solution consulting for ServiceNow Integrated Risk Management and GRC solutions. Develops and configures customer-specific solutions, translates business processes into risk-management outcomes, supports sales campaigns, demonstrates platform capabilities, and advises customers on risk, compliance, continuity, privacy, vendor risk, and regulatory requirements. Collaborates with product and development teams, shares best practices, supports marketing events, and travels up to 25%.

Leads presales solution consulting for ServiceNow Integrated Risk Management and GRC solutions. Translates customer processes and pain points into configured solutions, supports sales campaigns, answers technical and business questions, develops demonstrations, and advises on risk programs. Collaborates with product and development teams, shares best practices, maintains solution showcases, analyzes competitors, and supports marketing events. Requires expertise in risk, compliance, continuity, privacy, vendor risk, regulatory change, and financial services compliance.

Supports sales operations through UAT release cycles, quote and booking incident analytics, backlog prioritization, stakeholder coordination, and process documentation. The role analyzes trends, identifies root causes, coordinates issue resolution, presents recommendations to leadership, and provides guidance on quoting processes and tools. It requires strong communication, organization, data analysis, project prioritization, and quoting process knowledge.

Lead product strategy for consumer-grade employee experiences across ServiceNow’s web, mobile, and conversational interfaces. Partner with product, UX, research, engineering, and business teams to define and validate cross-interface experiences, integrate AI into workflows, evangelize product vision, and support go-to-market initiatives. The role requires strong product management leadership, technical depth, stakeholder communication, agile delivery experience, and expertise building employee- or consumer-facing interfaces.

Develop strategic plans for ServiceNow’s largest Central European customers, shape multi-year transformation visions, create CxO-ready communications, and support executive engagement, deal structures, negotiations, and strategic sales pursuits. The role partners with account teams and regional leadership to identify business value and drive complex customer opportunities across Germany, Switzerland, Austria, and Eastern Europe.

Drive new-business SaaS revenue through account and territory planning, prospect research, business development, and field sales. Build trusted relationships with C-suite stakeholders, map client relationships, coordinate cross-functional resources, advise customers on IT roadmaps, and identify specialists to support deals. The role requires negotiating agreements, achieving sales targets, maintaining executive relationships, and promoting a collaborative customer-success focus.

Leads enterprise-wide ServiceNow architecture and strategic portfolio governance across complex customer environments. Defines multi-product roadmaps, integration patterns, reference architectures, and governance frameworks; advises C-suite stakeholders; leads executive workshops and pre-sales architecture engagements; evaluates AI integration and enterprise transformation strategies; and mentors delivery teams and partners.