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Define enterprise ServiceNow platform vision, architecture standards, governance models, integration and data strategies. Guide executive stakeholders, architects, delivery teams, partners, and product teams toward scalable, consistent platform decisions. Facilitate governance forums, mitigate scalability and technical debt risks, promote leading practices, and provide strategic feedback to engineering teams. Travel of up to 50% annually may be expected.

Develops and scales AI-powered managed services and Built On ServiceNow solutions through strategic partner collaboration. Identifies opportunities, shapes growth strategies, guides solution deals from discovery through launch, presents value propositions to executives, structures deals with finance and legal teams, and coordinates internal and external stakeholders. The role requires extensive enterprise IT sales, consultative selling, platform transformation, managed services, BPO, and strategic partnership experience, with travel as needed.

Drives enterprise CRM and industry solutions sales across an assigned territory, particularly within India’s BFSI sector. Responsibilities include developing sales strategies, engaging executive stakeholders, managing complex sales cycles, closing opportunities, maintaining customer relationships, expanding revenue, supporting partners, forecasting, and using CRM, AI, and data-management tools. Occasional travel may be required.

Leads strategic relationships with global and regional partners, combining pre-sales solution consulting, technical discovery, demonstrations, proof-of-concept leadership, solution architecture, AI adoption, business planning, and partner growth strategy. The role translates ServiceNow platform capabilities into scalable, industry-aligned offerings, supports executive-level engagements, coordinates specialist teams, and advances partner solutions from concept through commercialization.

Leads engineering and machine learning teams building enterprise-scale AI Search, retrieval, ranking, recommendation, personalization, and RAG systems. Responsibilities include setting architecture and strategy, deploying production ML models, improving relevance and performance, driving reliability and observability, partnering with product and engineering stakeholders, and mentoring technical teams delivering AI-powered experiences to millions of users.

Build and maintain scalable AI Search software across the full development lifecycle, including Java and front-end development, ServiceNow administrative tools, search UI components, GraphQL APIs, analytics dashboards, and machine-learning functionality. Own design, coding, testing, deployment, reliability, and performance optimization. Develop automated and manual tests using Jenkins, JUnit, Playwright, Selenium, and related frameworks. Collaborate with Product Owners and engineering teams in Agile Scrum processes while supporting customer-reported search UI and UX issues.

Corporate Counsel supporting SaaS and professional services sales to federal, state, and local government customers. Responsibilities include negotiating government contracts, licensing agreements, professional services agreements, channel partner arrangements, RFP responses, and procurement documents. The role advises cross-functional teams on government contracting regulations, improves legal processes and templates, trains internal stakeholders, and provides practical counsel on risk, compliance, and deal execution.

Owns services sales for ServiceNow’s Impact, implementation, and training offerings across assigned healthcare and life sciences accounts. Develops territory strategies, creates pipeline, forecasts opportunities, leads solutioning and proposals, and conducts executive-level customer discussions. Partners with software sales teams, customer outcomes professionals, and delivery partners to drive adoption, digital transformation, and customer value realization. The role requires quota ownership, enterprise services sales expertise, and travel up to 75%.

Build and maintain scalable backend applications for ServiceNow’s platform engineering team. Responsibilities include software design, Java development, reusable architecture, code reviews, unit testing, test automation, performance optimization, and product delivery. The role partners with developers and product owners to enhance existing products and create new features. Candidates should understand data structures, algorithms, object-oriented design, design patterns, web platforms, and AI-enabled productivity or workflow solutions.

Lead regional automotive sales growth by building and managing a team of Sales Executives, developing go-to-market strategy, setting territories and quotas, and managing forecasts and pipelines. Drive new business, customer retention, C-level relationships, partner engagement, and revenue attainment. Recruit, coach, and develop high-performing teams while collaborating with Sales Operations, Marketing, Professional Services, Solution Consulting, and executive stakeholders.