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Lead the Global Service Management team at ServiceNow, providing exceptional support to customers worldwide. Develop and execute strategic vision, lead team management and development, and prioritize customer satisfaction and relationship management. Ensure alignment with company goals and objectives for a seamless support delivery experience.

ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in Telecommunication Industry and establish relationships with customers and prospects in that account for the global market. Responsibilities include engaging with customer executives, driving development of technical aspects of global account planning, and leading global technical documentation.

ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation. The role involves developing and executing get well plans, maintaining communications with accounts, and analyzing customer health trends.