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As a Technical Customer Support Specialist, you will be responsible for delivering first level support to customers, managing ticket preparation and triaging, troubleshooting IT issues, and assisting with account management requests. You will collaborate with global support teams and contribute to documentation efforts to ensure seamless communication and support delivery.

As a BioPharma Business Development Director at SOPHiA GENETICS, you will build partnerships in the BioPharma sector, develop tailored solutions for R&D and commercial needs, and negotiate contracts for BioPharma Data Solutions. Your role involves understanding client needs and optimizing commercial strategies while contributing to product development.