Provides frontline customer support by triaging inbound tickets, resolving issues within SLAs, documenting interactions, escalating appropriately, and collaborating cross-functionally. The role also contributes to support process improvements, knowledge-base content, and customer self-service resources. Candidates should be strong communicators, organized problem-solvers with 1–2 years of support experience and familiarity with ticketing systems, preferably Zendesk. Procurement software knowledge and the ability to investigate logs or code are advantageous.