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Build and scale customer success enablement frameworks, playbooks, SOPs, training, simulations, and behavior-change programs. Codify onboarding, expansion, renewal, and hardware-upgrade motions; measure adoption using surveys, Metabase, and CRM data; and embed processes across HubSpot and other CS tools. Partner with CS, Product, Product Marketing, Revenue Operations, and leadership to drive measurable change without formal authority. Use AI to create and maintain content at scale while improving customer lifecycle execution.

Manage daily cash flow and bank reconciliations in NetSuite; administer corporate T&E (Navan) and Brex; liaise with FP&A, People Services, and Billing; own month-end journal entries and balance sheet reconciliations; support audits; optimize integrations, processes, and automation to improve accuracy and efficiency.

Manage a portfolio of mid-market and enterprise multi-site accounts in specialty verticals. Own retention and expansion, perform strategic account mapping and multi-threading, partner with Sales to drive bottoms-up and tops-down expansion, use data to monitor health and design engagements, advocate customer needs cross-functionally, and ensure customers realize value from Relay's hardware+software platform.

Lead multi-year revenue modeling and GTM strategy to inform planning and investment decisions. Evaluate GTM engine performance, align cross-functional GTM resource allocation, advise on market and motion strategy, and co-design product merchandising, pricing, and monetization across subscription, hardware, and usage-based models.

As a Software QA Developer I, you'll ensure product quality through manual/automated tests, create test cases, and assist in sprint planning while collaborating with the development team.

Own and administer NetSuite end-to-end: build SuiteScript customizations, SuiteFlow workflows, API integrations (REST/SOAP), SuiteAnalytics reports, and drive automation with iPaaS tools while partnering closely with Finance to reduce manual work and maintain system documentation and health.

Support FP&A by building driver-based models, automating reporting with AI, running annual and long-range planning, producing monthly scorecards and variance analysis, preparing board/investor materials, defining KPIs, and partnering with business leaders on OpEx and forecasting.

The Forward Deployed Engineer engages directly with manufacturing clients to implement AI-driven solutions, overseeing the deployment lifecycle and ensuring effective integration with operational systems while maintaining stakeholder communication.