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Leads and develops a global Technical Account Management team supporting enterprise customers. Oversees customer service delivery, escalations, account planning, capacity management, performance metrics, and operational improvements. Partners with Customer Success, Sales, Support, Consulting, Engineering, and Product to improve retention, renewals, expansion, and customer outcomes. Represents customer and team needs internally while evolving TAM programs and processes.

Owns technical product marketing for Percona’s MongoDB, MySQL, and MariaDB offerings. Develops messaging, positioning, competitive analysis, launch plans, sales and customer-success enablement, and roadmap feedback. Partners with Product, Engineering, Sales, Services, and Consulting to connect database technology with customer use cases. Represents Percona in the open source database community through events and public content.

Lead Percona’s global channels and alliances strategy across hyperscalers, VARs, and systems integrators. Build partner programs, manage AWS marketplace and co-sell initiatives, expand regional partnerships, establish deal registration and attribution processes, and drive partner-sourced and partner-influenced revenue. The role requires cross-functional leadership across sales, services, finance, legal, marketing, product, and engineering, with a focus on measurable partner productivity and scalable operating foundations.

Own go-to-market strategy and product marketing for Percona’s Cloud Native database products, including Kubernetes Operators for PostgreSQL, MySQL, and MongoDB. Responsibilities include positioning, messaging, product launches, content creation, sales enablement, community and partner engagement, customer research, competitive analysis, roadmap input, audience segmentation, campaign analysis, and demand-generation optimization.

Build and maintain scalable backend services, APIs, database integrations, and distributed components for Percona’s open-source monitoring and management platform. Work with Go, observability technologies, cloud-native infrastructure, automated testing, CI/CD, and databases including MySQL, PostgreSQL, and MongoDB. Own features from design through delivery, participate in architecture reviews, improve developer productivity, and explore AI-assisted engineering and observability workflows.

Create and maintain user-oriented technical documentation for PostgreSQL products, including installation, configuration, troubleshooting, user guides, manuals, man pages, help prompts, and release notes. Collaborate with engineering, product, development, QA, and documentation teams in a distributed docs-as-code environment. Use Markdown, version control, diagrams, AI tools, and documentation testing practices while contributing to documentation strategy and potentially open-source projects.

Work on Percona's open-source MongoDB operational tools (primarily ClusterSync and also Backup). Build and harden a Go-based replication engine handling initial cloning and continuous change streams, ensure correctness and fault tolerance at scale, support sharded clusters, optimize performance and resource usage, and maintain CLI/HTTP APIs, metrics, logging, tests, and packaging. Collaborate openly via GitHub pull requests and JIRA.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

As a PostgreSQL Database Support Engineer, you'll assist DBA teams with troubleshooting, create knowledge base articles, and author community blogs while focusing on performance tuning and high availability solutions.

Provide expert PostgreSQL support to customer DBA teams: gather diagnostics, troubleshoot production issues, perform live remediation, write knowledge-base content, host webinars, and contribute to the open-source community. Participate in monitoring, backup/restore, HA, zero-downtime procedures, and occasional travel for meetings or customer visits.