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Manage standard customer implementations from post-sale through setup and onboarding. Responsibilities include project coordination, customer training and education, system configuration, quality assurance, workflow documentation, issue identification, and cross-functional collaboration with Sales, Operations, Product, Customer Success, and Account Management teams. Serve as a technical liaison while helping customers adopt Bandwidth products and realize business value.

Supports and optimizes enterprise network infrastructure across LAN/WAN, cloud, SaaS, wireless, SDN, and on-premises environments. Troubleshoots routing, switching, ISP, and hybrid AWS/Azure connectivity issues; automates monitoring and configuration with scripts and APIs; manages network platforms and vendor escalations for critical infrastructure. The role also handles documentation, audits, disaster recovery, proof-of-concept testing, root cause analysis, cross-functional projects, and mentoring junior engineers.

Generate qualified sales leads, conduct high-volume prospect outreach, schedule product demonstrations for Account Executives, meet performance metrics, understand SaaS, API, and telecom products, and build prospect relationships. The role includes structured sales training and career advancement through an SDR leveling program.

Drive new-logo acquisition across complex enterprise accounts, owning the full sales cycle from prospecting through contract close. Generate pipeline through outbound prospecting, inbound leads, and channel partners; engage C-level and technical buyers; lead negotiations; coordinate internal teams; manage forecasts; and provide market intelligence. The role requires selling communications software and infrastructure, including CPaaS, CCaaS, CX, cloud migration, voice, messaging, emergency services, and AI-enabled communications.

Supports global customer billing by resolving inquiries, analyzing contracts, invoices, and billing records, processing disputes, and maintaining customer relationships. Uses billing platforms, reports, and portals while collaborating with Customer Success, Sales, Finance, and other stakeholders. Supports monthly revenue close, communicates escalations, identifies solutions, and completes projects involving telecommunications and network service data.

Build and operate reliable voice connectivity systems handling billions of calls monthly. Design, develop, test, monitor, and support distributed microservices and full-stack applications, collaborating with product owners and engineering teams. Create automation that orchestrates network and downstream systems safely at scale, apply AI throughout the development lifecycle, and contribute to innovation across the Voice platform.

Provides first-line technical support for SMS/MMS services, troubleshooting SMPP and MM4 connectivity, monitoring message deliverability, provisioning NNIDs, and resolving customer cases through phone, email, and ticketing systems. Maintains incident documentation and performance reports, escalates complex issues, collaborates with development and internal teams, and gathers customer feedback to improve products and services.

As Director of AI Strategic Partnerships, lead Bandwidth into the Generative AI ecosystem by establishing partnerships and licensing voice data for AI-driven applications. Oversee market evangelism, data strategy, and ecosystem mapping while managing relationships with tier-one AI companies to drive revenue and product feedback loops.

Lead partner-focused enterprise sales across MSPs, platform providers and system integrators to embed Bandwidth voice and messaging capabilities. Build and manage pipeline, progress complex multi-stakeholder deals, expand presence in the European CCaaS ecosystem, and collaborate with product, marketing and sales to refine partner strategy and support customer adoption.

Designs and deploys NetSuite-based internal applications, enterprise automations, integrations, data pipelines, user interfaces, and AI-powered solutions. Develops JavaScript and Python scripts, configures low-code workflows, creates Snowflake objects, integrates APIs and data sources, tests solutions, supports IT troubleshooting, documents implementations, and collaborates with stakeholders to improve operational efficiency and data-driven decision-making.