Top Tech Jobs & Startup Jobs

Manage support operations across Melbourne, the Philippines, and Pakistan. Lead distributed Product Support Specialists, oversee ticket triage, escalations, handovers, SLAs, and resolution workflows, and partner with Product and Engineering. Own team performance metrics, staffing, coaching, recruitment, training, documentation, and customer communications. Build scalable support processes, monitor workflow health, improve accountability, and use data to forecast capacity and report to leadership.

Manage onboarding and ongoing success for SMB customers, including training, product activation, portfolio management, retention-risk mitigation, and relationship development. Collaborate with Sales and other cross-functional teams, manage onboarding cohorts, serve as a product expert, identify customer needs, and provide consultative solutions that improve adoption, usage, and retention.

Lead and develop a team of SMB Customer Success Managers overseeing retention, adoption, onboarding, renewals, and expansion. Build scalable playbooks and processes for high-volume customer portfolios, monitor health and churn risks, manage escalations, forecast performance, and partner with Sales, Product, Marketing, and Support to improve customer outcomes.

Closes new software business through relationship-based selling, prospecting, objection handling, quota attainment, and solution alignment. Builds trusted relationships with prospects, including executive stakeholders, collaborates with account teams, manages transactional sales cycles, and stays informed on industry and technology trends. This is an onsite role in Lehi, Utah, Monday through Friday.

Leads and develops an SRE team responsible for production reliability, incident management, observability, automation, capacity planning, disaster recovery, and continuous improvement. The manager establishes SLOs, error budgets, and postmortem practices; coordinates major incidents; partners with Engineering, Product, and Security; and introduces AI-powered investigation and incident tooling. The role also oversees project tracking, hiring, vendor and budget decisions, and reliability strategy while remaining hands-on during critical events.

Troubleshoot and resolve client integration issues involving APIs, SFTP, customer management systems, and order management systems. Support clients and internal teams, interpret technical documentation, use monitoring and integration tools, write SQL queries for debugging, execute command-line scripts, maintain troubleshooting documentation, and communicate resolution progress to stakeholders.

Leads Podium’s end-to-end demand generation function for a business vertical, owning revenue, pipeline, budget, ROI, channel strategy, and marketing efficiency. Manages and coaches a lean team across events, partnerships, webinars, media, lifecycle, and content marketing while collaborating with centralized digital, SEO, web, sales, product, finance, and revenue operations teams. The role requires hands-on execution, rigorous funnel analysis, experimentation, executive reporting, and AI-first marketing workflow development. This position is onsite five days per week in Lehi, Utah.

Coordinates recruiting logistics and candidate communication, schedules interviews, hosts onsite interviews, and supports a positive candidate experience. Assists with recruiting process improvements and HR operations, including HRIS data entry, employee inquiries, and personnel file maintenance. Requires strong organization, communication, attention to detail, initiative, and the ability to work independently in a fast-paced startup environment.

Leads and develops an Australia-based SDR team, owning outbound strategy, pipeline creation, forecasting, and revenue performance. Manages KPIs, coaching cadences, onboarding, ramp plans, career progression, and sales training. Partners with Marketing, CX, Partnerships, and RevOps to improve go-to-market execution, reporting, systems, and forecasting. The role focuses on high-volume outbound sales to SMB and vertical-specific markets.

Own full-stack features end to end, from design through production, while influencing architecture and collaborating with product, design, and business stakeholders. Build reliable, scalable systems, contribute across backend, databases, and frontend UX, use AI coding tools daily, and mentor teammates through knowledge sharing and code reviews. The role is based in-office five days per week at Podium’s Lehi, Utah headquarters.