Uploads, downloads, transfers, edits, organizes, labels, and manages digital media files on servers or hard drives. The role requires familiarity with film and photo formats, file structures, digital media formats, basic editing, file-sharing concepts, and Photoshop, Adobe Premiere, or Final Cut Pro. It involves maintaining quality and efficiency goals in a fast-paced warehouse environment while working assigned shifts and overtime as needed.

Provide friendly, professional customer support via phone, email, and face-to-face. Identify and resolve customer issues, escalate when necessary, follow policies and departmental procedures, manage authorized email queues, meet call and email handle-time targets, and identify trends to improve service. Onsite, Monday–Friday daytime shifts.