Serves as a fractional security leader for SMB clients, developing security roadmaps, conducting risk assessments, guiding compliance with major frameworks, coordinating incident response, overseeing security-stack adoption, assessing vendor risk, and managing client relationships. The role translates complex cybersecurity concepts into practical business guidance while balancing multiple engagements and priorities.

Provides advanced technical support, mentors Tier 1 specialists, resolves escalated issues, and supports business applications, servers, virtual environments, networks, Microsoft technologies, VPNs, firewalls, and disaster recovery. The role also includes customer communication, system documentation, security reviews, solution deployment, service desk metric performance, and occasional on-site client support.

Provides advanced systems administration and infrastructure support across on-premises and cloud environments. Resolves escalated incidents, mentors Tier 1 staff, supports Microsoft platforms, virtualization, networks, firewalls, VPNs, and data center hardware. Engineers client solutions, maintains disaster recovery and security controls, documents configurations, communicates with clients, and recommends system improvements. The role requires occasional travel, on-call coverage, and physical work in server rooms and data centers.