Provide empathetic, process-driven support to borrowers across phone, email, chat, SMS, and ticketing systems. Follow workflows and scripts, document cases in the CRM, analyze borrower needs, collaborate on escalations, and surface workflow improvements to product and operations teams.

Founding hunter role owning the full enterprise sales cycle to CHROs and HR leaders at large nonprofit health systems, higher education, and government. Build and manage pipeline from cold outreach to close, attend tradeshows, use AI prospecting tools, and create a repeatable sales playbook to hit $600K ARR year-one target.