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Provide real-time technical support for Maggie to court reporters: triage and resolve product, hardware, network, and audio issues; file reproducible bug reports; update knowledge base; take on-call shifts for P0 emergencies; build East Coast hardware kits; coordinate with IT and engineering teams.

The Records Production Coordinator will assist in obtaining medical and business records, perform clerical duties, and maintain file updates for legal clients.

The Records Case Opening Coordinator will review and add client orders, prepare court subpoenas, answer client inquiries, and assist with problem-solving requirements.