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Provide technical support and analysis for customer queries, application issues, and configuration. Collaborate with product teams and stakeholders for issue resolution. Maintain quality and compliance with SLA and SOP. Work in rotational shifts to ensure customer needs are met. Qualifications include BSc in Computer Science, 2+ years experience, and certification in MS SQL Server. Skills required in SQL querying, MS SQL Server Management Studio, and experience with ticketing tools like Zendesk and JIRA.

Responsible for building and maintaining stable products with the latest tech-stack, frameworks, and following Agile and DevOps ways-of-working. Leading a team of developers and delivering quality solutions without compromising on deadlines. Redesigning and enhancing applications to latest technologies and contributing to the software development lifecycle.

Lead a QA POD, coordinate QA team, develop detailed test cases, design automation frameworks, scripting, and execution, support quality assurance initiatives, promote best practices, and excel in an open work culture.