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Maintains and monitors production platform services, supports 24/7 availability through on-call coverage, investigates incidents, identifies root causes, creates alerts, troubleshoots scheduled jobs, and collaborates with infrastructure and development teams to improve reliability. The role also documents procedures, communicates with internal and external stakeholders, and applies AI tools to improve operational efficiency.

Supports the availability, performance, and reliability of a global payment platform. Responsibilities include monitoring system health, improving observability, tuning alerts, developing dashboards, investigating incidents, troubleshooting integrations and data-processing issues, and creating automation scripts and AI-powered workflows. The role collaborates with software and infrastructure teams, participates in an on-call rotation, and develops skills in cloud operations, platform engineering, incident response, and responsible AI usage.

Maintain and improve platform monitoring, performance, and incident response through automation and AI-driven tooling. Perform root-cause analyses, implement monitoring and remediation, document SOPs/ARPs, escalate complex issues, and collaborate with engineering and infrastructure teams to increase platform stability and observability.

Lead enterprise observability strategy and architecture, implement and optimize Dynatrace and OpenTelemetry solutions, design telemetry for cloud-native systems, apply AIOps, establish SLOs and dashboards, mentor engineers, and drive organizational adoption of modern observability practices.

The Senior Systems Engineer will design, implement, and maintain on-premises data center infrastructure, manage hypervisor environments, and ensure high availability solutions while collaborating with network and DevOps teams.

The Sales Engineering Manager will lead FreedomPay's Sales Engineering team, ensuring technical excellence and efficiency in pre-sales processes, while fostering collaboration across departments and scaling AI-driven capabilities.

Administer and operate Snowflake accounts across dev/QA/UAT/production/DR. Manage users, roles, grants, warehouses, resource monitors, SSO/MFA integration, monitoring, performance troubleshooting for very large tables, access audits, data retention controls, runbooks, and cross-team coordination for secure, reliable Snowflake operations.

Manage strategic enterprise customer accounts, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, satisfaction, renewals, expansion, and customer value through success strategies and business reviews. Oversee onboarding, issue resolution, escalations, change management, and account support while coordinating cross-functional teams. Gather customer feedback, advocate for improvements, and use AI, automation, and analytics to improve engagement and operational efficiency. Travel up to 20% for customer meetings and industry events.

Senior SRE responsible for ensuring high availability and resiliency of a global payments platform by building observability, automations, AI-driven remediation, incident response, and self-healing workflows; participates in on-call rotation and hybrid Philadelphia-based work.

Manage strategic enterprise and global customer accounts as a trusted advisor. Develop customer success strategies, lead business reviews, drive adoption and retention, resolve issues, coordinate cross-functional initiatives, and identify expansion opportunities. Serve as the customer voice, improve service processes using AI and analytics, and support renewals and upsells. The role requires fluent English and Spanish, executive stakeholder engagement, and up to 20% travel from a hybrid London office.