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The Senior Customer Success Manager will drive customer onboarding and engagement, ensuring successful adoption of Sprinklr's services and solutions across enterprise clients, while managing customer relationships and technical escalations.

The Platinum Support Account Manager is responsible for managing customer relationships, ensuring timely resolution of issues, and driving improvements in the customer support experience.

The role involves identifying and closing major deals, building relationships with stakeholders, and staying informed on industry trends in a customer experience-focused environment.

The Vice President of Tax oversees global tax strategy, compliance, and operations, ensuring adherence to regulations while optimizing the company's tax position. Responsibilities include managing tax provisions, overseeing compliance, and advising senior leadership on strategic tax implications.

Drive new enterprise SaaS revenue through account and territory planning, prospect research, and field-based sales. Build C-level relationships (CMO, COO, CTO), identify decision makers and champions, manage complex enterprise deals, and continuously grow industry and product knowledge to exceed client expectations.

Manage key accounts generating significant revenue, develop new business sales, build relationships with decision-makers, and enhance industry knowledge.

The Senior Implementation Consultant manages end-to-end CCaaS solutions implementation, leads strategy and architecture, mentors junior consultants, and ensures client satisfaction through expert consultation and stakeholder alignment.

The Lead Solutions Consultant will collaborate with Sales and Customer Success to create tailored solutions for large enterprise clients, leveraging technical knowledge to drive customer engagement and adoption. Responsibilities include leading discovery sessions, presenting solutions, and mentoring other team members.

Drive product adoption, retention, and expansion for Sprinklr customers by understanding business objectives, designing/configuring solutions, optimizing platform use, training stakeholders, surfacing upsell opportunities, and collaborating with product and engineering to close gaps.