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Manage and optimize onboarded Sprinklr clients to ensure ongoing success: configure platform, identify gaps and optimizations, train users, oversee enablement, support sales and services teams, and maximize client value from the Sprinklr platform.

Design, deploy, automate, and maintain scalable cloud infrastructure and CI/CD pipelines. Lead cloud architecture, ensure security and compliance, mentor engineers, troubleshoot production issues, and improve operational efficiency using Docker, Kubernetes, Jenkins, Terraform/Ansible, and cloud provider services.

Serve as the primary technical support contact for largest enterprise customers, managing escalations, SLA adherence, implementation troubleshooting, account reviews, release readiness, cross-team collaboration, reporting, and advising on platform configuration and best practices to ensure high client satisfaction.

Serve as the technical lead for Sprinklrs largest enterprise customers: manage escalations, monitor SLAs, troubleshoot platform issues (databases, Java, logging), coordinate with engineering/success/sales, run reviews, prepare health and release reports, and provide digital marketing and integration consulting to optimize customer use of the Sprinklr platform.

Lead global rollout of Sprinklr SaaS and CCaaS products, overseeing planning, resources, risk, budget, compliance, stakeholder engagement, performance tracking, continuous improvement, and mentoring cross-functional teams to ensure on-time, on-budget delivery.

As a Sales Development Representative at Sprinklr, you will seek new sales leads, engage in networking, and secure meetings for Account Executives. Qualifications include fluency in German and English, sales experience, and a passion for technology.