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The Lead Customer Success Manager at Sprinklr will manage customer relationships, drive product adoption, ensure customer success metrics are achieved, and identify upsell opportunities while overseeing cross-functional teams to deliver impactful customer solutions.

Sell Sprinklr's Unified-CXM SaaS platform to large enterprise accounts. Identify, negotiate, and close major deals with CMOs/CTOs, build multi-stakeholder relationships, generate leads via networking, and continuously learn and improve to drive revenue growth.

Lead revenue accounting for a SaaS business: analyze complex contracts for ASC 606 revenue recognition, act as technical revenue SME, manage monthly/quarterly/annual close and commissions, prepare disclosures and forecasts, drive revenue system implementations and UAT, collaborate cross-functionally, and support audits and SOX controls.

Lead and scale managed services delivery for enterprise SaaS customers: define governance, KPIs/SLAs, and operating models; drive customer service automation and contact center improvements; own high-impact escalations for large accounts; act as DRI for cross-functional programs; coordinate global delivery teams, tooling, playbooks, and reporting to improve customer outcomes, retention, and renewals.

Lead end-to-end managed services delivery for high-ARR enterprise SaaS customers. Establish governance, SLAs, and KPIs; drive service automation and operational excellence across digital and voice contact center ecosystems; manage critical escalations; orchestrate cross-functional global teams; and translate technical issues into business outcomes to improve retention and renewals.

Lead end-to-end delivery of enterprise CCaaS and Unified-CXM implementations, managing discovery through hypercare. Own governance, milestones, integrations, testing, cutover, financial and operational hygiene, stakeholder engagement, cross-functional coordination, and value realization. Travel up to 10%.

The Implementation Consultant at Sprinklr leads project lifecycles, ensuring effective onboarding and value from the Sprinklr platform while providing client support and best practice recommendations.

Serve as the technical advocate for customers in an account management role, ensuring effective support, driving product adoption, and managing technical issues within various contact center solutions.

Manage a team of SDRs, train them, plan hiring and onboarding, improve sales development KPIs, and refine sales processes. Drive opportunity management and establish performance metrics to enhance team productivity.

Manage reception and visitor experience, coordinate meeting rooms and logistics across regional offices, handle daily office operations, vendor and facilities liaison, mail and inventory management, access control and safety procedures, plan internal events, and produce monthly office reports.