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Implement and improve cloud security controls across AWS, Azure, and GCP. Assess infrastructure, IAM, networks, Kubernetes, IaC, and cloud services; develop security baselines and automation; triage vulnerabilities and penetration-test findings; and guide remediation. Partner with engineering, DevOps, platform, and product teams to advance secure development, incident response, cloud hardening, governance, and product security. Build AI-assisted tooling, evaluate security technologies, and track metrics measuring security coverage and remediation effectiveness.

The role focuses on ensuring customer value from Sprinklr's platform, managing relationships, providing solutions, and optimizing service delivery in the CCaaS industry.

Lead and mentor implementation consultants to deliver Sprinklr platform deployments. Manage multiple concurrent implementations, own client relationships, define regional strategies, develop best practices, mitigate risks, report KPIs, and ensure alignment with sales, product, and customer success.

Sell Sprinklr's Unified-CXM SaaS platform to large enterprise accounts. Identify, negotiate, and close major deals with CMOs/CTOs, build multi-stakeholder relationships, generate leads via networking, and continuously learn and improve to drive revenue growth.

The Implementation Consultant at Sprinklr leads project lifecycles, ensuring effective onboarding and value from the Sprinklr platform while providing client support and best practice recommendations.

Lead end-to-end managed services delivery for high-ARR enterprise SaaS customers. Establish governance, SLAs, and KPIs; drive service automation and operational excellence across digital and voice contact center ecosystems; manage critical escalations; orchestrate cross-functional global teams; and translate technical issues into business outcomes to improve retention and renewals.

Manage a team of Success Managers for large enterprise customers, ensuring success, retention, and growth while driving internal collaboration across teams.

Leads end-to-end SaaS platform implementation and managed services programs for enterprise customers. Responsibilities include program governance, stakeholder and resource management, budgeting, risk and change management, SLA oversight, cross-functional coordination, consultant leadership, operational reporting, customer onboarding, and growth opportunities. The role ensures timely, in-scope, in-budget delivery, strong customer satisfaction, predictable operations, and customer value realization across globally distributed engagements.

Leads and develops a regional team of Solutions Consultants, coaches talent, supports strategic enterprise deals, and guides discovery, solution design, demos, and value articulation. Partners with Sales, Product, Marketing, Customer Success, and Engineering on go-to-market alignment, product feedback, enablement, and process improvement. Maintains expertise in AI, conversational technologies, customer experience platforms, integrations, and enterprise SaaS while representing the team in customer and internal engagements.

Administer and optimize an enterprise support platform by managing users, permissions, workflows, routing, dashboards, integrations, automation, and AI capabilities. Monitor platform health, troubleshoot configuration and connectivity issues, maintain alerts and certificates, document changes, and collaborate with Support, Development, Operations, and vendors to improve efficiency and system performance.