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Develop enterprise sales revenue through account and territory planning, prospecting, and field-based sales activities. Identify decision-makers, build executive-level relationships, create champions, understand customer needs, and close complex SaaS opportunities. The role requires expanding key accounts, pursuing new business, researching markets and competitors, and influencing stakeholders across large organizations.

Identify, develop, negotiate, and close complex enterprise software deals within a defined Southeast territory. Build relationships with senior executives and multiple stakeholders, uncover client needs, create business opportunities through networking and referrals, and position Sprinklr’s Unified-CXM platform. The role requires strong enterprise SaaS sales experience, customer relationship building, industry and competitor knowledge, and the ability to navigate complex, organization-wide sales cycles.

Advises strategic enterprise customers on Sprinklr’s marketing, social, advertising, and analytics solutions. Drives platform adoption, value realization, workspace optimization, stakeholder enablement, executive business reviews, and product expansion. Coordinates cross-functional teams, translates marketing KPIs into platform strategies, identifies adoption blockers, supports upsell opportunities, and provides structured feedback to Product and Engineering. Requires deep MarTech or AdTech experience, enterprise consulting skills, platform analytics fluency, and strong executive relationship management.

Serves as the primary technical support contact for enterprise platinum customers. Manages escalations, case reviews, SLA and resolution tracking, release readiness, platform configuration, health checks, reporting, and customer events. Collaborates with engineering, sales, customer success, and services teams to resolve complex contact center issues. Provides consulting, system design, testing, training, and recommendations while supporting solutions involving VoIP, SIP, contact center platforms, integrations, and customer implementations.

Create and manage compelling B2B SaaS content across web pages, blogs, customer stories, campaigns, emails, social media, paid ads, presentations, and video scripts. Partner with cross-functional marketing and design teams, simplify complex enterprise technology, maintain brand and editorial standards, manage multiple deadlines, and use AI tools to support research, ideation, and drafting while applying strong editorial judgment.

Develops new business revenue within large enterprise accounts through account and territory planning, prospect research, and field-based sales activities. Builds relationships with CMO, COO, CTO, influencers, executives, and other decision-makers; identifies customer needs, develops champions, expands opportunities, and closes complex enterprise-wide SaaS deals. Maintains strong knowledge of the customer experience market, industry, and competitors to generate revenue and deliver customer value.

Develops new enterprise software business through account and territory planning, prospect research, opportunity development, and field-based sales. Identifies executive decision-makers, builds champions, understands customer needs, influences stakeholders, and closes complex SaaS deals. Requires strong enterprise relationships, industry and competitor knowledge, and a proven record of high sales performance.

Leads complex enterprise engagements by defining end-to-end architecture for large-scale, multiyear AI, data, CCaaS, and omnichannel transformation programs. Advises executive customers, resolves complex integration and architecture issues, establishes global reference architectures, influences product roadmaps, mentors solutions architects, and represents the company as a thought leader in AI-powered customer experience and enterprise architecture.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

The Senior Cloud Engineer is responsible for managing cloud infrastructure, improving systems scalability, deploying SaaS products, and mentoring junior team members, with a focus on automation and cloud security best practices.