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The Large Enterprise Account Executive at Sprinklr will engage senior stakeholders to manage complex enterprise deals across North Asia and build tailored solutions, fostering long-term relationships with major brands.

Lead and manage engineering teams, delivering high-quality software systems, and aligning engineering outcomes with business goals while ensuring system performance and reliability.

Process vendor invoices (PO and non-PO), audit employee expense reimbursements in Concur, manage vendor relationships, support month-end AP/T&E accruals and reconciliations, ensure GAAP and SOX compliance, respond to inquiries, maintain procedures, and assist on ad-hoc projects.

Serve as a strategic and operational partner to the CAO driving People strategy, operating cadence, BMS/QBR execution, cross-functional alignment, executive/Board-ready reporting, budget partnership, AI-enabled HR workflows, and process rigor while handling sensitive information and improving People analytics and outcomes.

Provide technical troubleshooting and support for Sprinklr's Unified-CXM platform, investigate and resolve customer-reported issues, collaborate with engineering/product teams, maintain documentation, perform QA/testing, and meet SLAs to ensure customer satisfaction.

Serve as the primary technical support contact and advocate for platinum customers, resolving escalations, managing case reviews, collaborating with engineering and account teams, configuring Sprinklr solutions, performing health checks, and ensuring SLA adherence. Provide consulting, reporting, release coordination, debugging of critical issues, and guidance on integrations and contact center technologies.

The Platinum Support Account Manager is responsible for managing customer relationships, ensuring timely resolution of issues, and driving improvements in the customer support experience.

The role involves identifying and closing major deals, building relationships with stakeholders, and staying informed on industry trends in a customer experience-focused environment.

Serve as a strategic advisor to drive customer retention, product adoption, consumption, and expansion across global accounts. Configure solutions, train stakeholders, identify optimization and upsell opportunities, collaborate with product and engineering, and deliver analytics-driven recommendations to maximize platform value.

The Principal Product Marketing Manager for Sprinklr Service will define global positioning, lead go-to-market strategies, and own competitive positioning for the service offerings. The role requires deep expertise in CCaaS, strategic and analytical skills, and collaboration with various teams to enhance market presence and drive product success.