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Manage a team of QA engineers, lead automation efforts, and drive quality metrics. Ensure timely delivery of testing milestones and advocate for modern testing practices.

The Platform Architect is responsible for designing and implementing scalable CCaaS solutions, ensuring architecture meets customer goals and overseeing the entire project lifecycle.

Develop backend services and tools for cost monitoring and optimization, build automation tools, maintain existing systems, and collaborate with DevOps and finance teams.

Manage customer implementation for CCaaS solutions, perform network assessments, troubleshoot VoIP issues, and develop best practices for network optimization.

Lead the implementation of Sprinklr solutions for clients, ensuring customer satisfaction, scalability, and driving platform adoption. Responsibilities include mentoring junior consultants, managing client relationships, and optimizing implementation processes.

The Implementation Consultant ensures high-quality onboarding and optimal performance of Sprinklr software for clients, focusing on configuration, training, and establishing client relationships.

The Senior Solutions Consultant partners with Sales and Customer Success to create solutions that address clients’ needs, develop strategies for customer engagement, and lead workshops while conveying the value of Sprinklr's offerings.

Lead the development of scalable VOIP infrastructure, ensuring high availability and low latency in communication services. Mentor junior engineers, architect systems, and troubleshoot issues while collaborating with teams.