Top Tech Jobs & Startup Jobs

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Leads a pooled team of Inside Account Managers serving lower-touch B2B clients. Responsibilities include coaching, monitoring workflow and service-level adherence, managing KPIs and customer satisfaction, supporting account activity, improving automation and processes, escalating account risks and opportunities, partnering with Sales and Commercial Operations, and contributing to hiring, onboarding, documentation, and continuous improvement.

Provides Tier 2 technical support for Windows and Mac computers, software, printers, telecommunications, and remote users. Responsibilities include troubleshooting, imaging and configuring devices, administering Active Directory, Exchange, and Microsoft 365, supporting onboarding, documenting incidents, creating user guidance, coordinating with vendors, and performing preventative maintenance. The role requires onsite work, occasional overnight travel, after-hours support, and participation in an on-call rotation.

Leads digital growth analytics and website optimization, including performance monitoring, data analysis, attribution, A/B testing, UX/UI guidance, SEO/AEO/GEO, content optimization, paid search, and Google Ads. Translates complex data into actionable insights, troubleshoots digital performance issues, supports AI and personalization initiatives, and trains travel advisors on digital marketing and analytics trends.

Manage complete domestic and international travel arrangements for VIP corporate clients, including air, hotel, car, rail, tours, and ground transportation. Maintain ownership of bookings through departure, apply airline rules and fare structures, handle ticketing and exchanges, resolve travel issues, and provide high-touch customer service. Support account procedures, assist other agents, maintain Sabre proficiency, and contribute to operational efficiency.

Leads and mentors the AgentMate application development team while remaining hands-on with C#/.NET development. Owns engineering execution, application security, PCI compliance, reliability, quality, observability, technical debt, and production support. Partners with Product, Delivery, Infrastructure, Security, QA, and business stakeholders to deliver secure, scalable applications. Responsibilities include architecture and coding, threat modeling, vulnerability remediation, CI/CD improvements, incident resolution, technical planning, documentation, hiring, and team development.

Leads complex, multinational travel program implementations from award through go-live and operational transition. Designs scalable implementation playbooks, coordinates global cross-functional teams and vendors, manages technology integrations, translates business requirements into delivery frameworks, and oversees solution design, governance, operational readiness, risk mitigation, and continuous improvement. The role serves as the accountable business owner and subject matter expert for global travel implementations.

Provides Tier 2 technical support for Windows and macOS environments, including hardware, software, printers, telecommunications, Microsoft 365, Active Directory, Exchange, VPN, and remote access tools. Handles help desk requests, troubleshooting, device imaging, onboarding, user administration, documentation, training materials, escalations, preventative maintenance, and process improvements. Requires occasional overnight travel, hybrid onsite work, after-hours support, and on-call participation.

Leads the architecture, delivery, and evolution of enterprise data platforms, including Master Data Management, data lakes, lakehouses, and cloud-native services. Directs data engineers and developers, establishes engineering standards, oversees integrations and pipelines, and manages platform operations, security, governance, and production support. The role requires strong Azure, big data, data modeling, ETL/ELT, API integration, DevOps, and team leadership experience.

Supports business-critical travel applications and enterprise infrastructure, configures applications for stability, administers Windows systems and endpoints through Microsoft Intune, and develops PowerShell and Python automation scripts. Troubleshoots application, database, network, and MDM issues; supports integrations and APIs; and collaborates with IT teams and nontechnical stakeholders. Travel technology, GDS, and travel API experience are advantageous.