Top Tech Jobs & Startup Jobs

Provide technical and customer support for behavioral health software by researching questions, troubleshooting issues, optimizing performance, delivering training and consultation, and resolving moderate- to high-complexity requests. The role requires clear communication, proactive issue ownership, dependable follow-through, collaboration, and expanding knowledge across service offerings including live chat, concierge, and phone support.

Configure, enroll, and maintain EDI clearinghouse integrations for EHR and RCM software customers. Co-facilitate concurrent RCM implementations, analyze billing workflows, configure systems, train clients, resolve inquiries, and communicate project updates. The role requires knowledge of EHR implementation principles, revenue cycle management, medical or behavioral healthcare billing, software configuration, and clearinghouse relationships, along with the ability to coordinate projects and delegate tasks.

Lead a backend-focused engineering team owning delivery, quality, hiring, and team health. Drive performance management, partner with product and clinical stakeholders, make architecture decisions, remove blockers, and maintain technical standards.

Own customer account health, satisfaction, engagement, adoption, renewals, and expansion opportunities. Gather customer intelligence, identify business needs and churn risks, manage escalations, and coordinate internal follow-up. Build relationships with showcase customers, support training and marketing events, conduct strategic business reviews, and deliver departmental KPIs. The role requires strong communication, organization, analytical, presentation, project management, and customer relationship skills, with travel up to 25%.

Design, deliver, and measure sales onboarding and ongoing enablement programs. Manage enablement content and platforms, partner with Sales, Marketing, and Product, facilitate training (live and asynchronous), and use metrics to improve ramp time and sales performance.

The Business Development Representative generates leads for the marketing and sales team, qualifies prospects through calls and emails, and supports the sales pipeline with Account Executives.

The Enterprise Account Manager will manage relationships with enterprise clients, ensuring satisfaction and identifying growth opportunities.

Guide customers through revenue cycle implementations from kickoff to go-live: assess billing workflows, configure EDI/RCM/EHR settings, perform payer testing, train users, document requirements, and resolve billing/EDI issues to ensure successful adoption.

Design and guide scalable, API-based, cloud-hosted software solutions. Collaborate with engineering teams and DBAs on integrations, event-driven architectures, and messaging/streaming. Influence technical decisions, produce documentation, participate in planning, and promote best practices using AWS and AI-assisted development tools.