Top Tech Jobs & Startup Jobs

Provide first- and second-line technical support for iPage/CoreSource and Ingram ordering applications. Troubleshoot customer issues via phone, email, and Zendesk; document incidents; perform password resets, EDI integration testing, FTP/webservice use, and Excel data tasks. Escalate complex issues and maintain SLA adherence.

Manage and optimize the Print on Demand (PTO) catalog to improve discoverability, availability, and sales. Develop rule-based content detection/decision processes, curate content for retail audiences, coordinate multi-channel marketing assets, run reporting and analysis, and lead cross-functional improvement initiatives.

Manage product vision, roadmap, and delivery for Covered and MediaScout by gathering customer and market input, prioritizing with IT, defining requirements, tracking KPIs, supporting sales and catalog teams, handling escalations, and reporting progress to senior management.

Review and reconcile customer billing and A/R accounts to identify pricing, shipping, tax, and return discrepancies. Prepare settlement proposals, conduct audits and data analysis for key accounts, manage coop processes, automate workflows using Excel and Qlik, and train/coach team members to resolve disputes.

Lead enterprise IT compliance and data privacy programs: develop and improve frameworks, interpret regulations, run audits (PCI, SOC, third-party), manage vendor risk, oversee remediation and reporting, and evaluate emerging technologies for regulatory adherence.

The Manager, Human Resources partners with site leadership to oversee HR services, ensuring compliance and managing employee lifecycle processes at a manufacturing facility.